Contact Center 4 All
With CC4ALL your Contact Center is wherever you want it to be!
Picking up the phone from 9 to 5 just isn’t enough anymore. You need to respond to your customers’ channels of choice, any time of the day. Just add CC4ALL to Microsoft Teams, Microsoft Dynamics or Microsoft Skype for Business, and you are ready for the future. Give your Contact Center some space! All you need is WiFi and Microsoft Office365, and your Contact Center Agents can work wherever they need to. No boundaries, use your browser as a phone. Simply plug in your headset and start working!
Your customer can connect with you on any channel and your system will recognise that customer, and route them to the best agent. Features you want to add. CC4ALL is ready for the future. Our solutions can integrate with CRM, we connect remote workers, our Voice Analytics enable you to analyze your customer’s emotions and we can monitor Social Channels as well. If, like most organizations, you work with Microsoft UC, your teams are working efficiently and collaborating seamlessly.
But when it comes to Contact Center features, you need a separate system. NOT WITH CC4ALL. Our native integration with Microsoft Teams and Dynamics gives you all the extra features you need, and all from the same screen.
Some of the main features we add to Teams and Dynamics:
Real-time and historical reporting